Refund Policy
At Peptitek Research Peptides, we aim to provide accurate orders, secure packaging, and clear customer support. This Refund Policy explains when returns, replacements, cancellations, or refunds may be available.
By placing an order through our website, you agree to the terms below.
1. Return Eligibility
Due to the sensitive nature of laboratory research materials, returns are accepted only when products remain:
- Unopened and unused
- Sealed in their original packaging
- Stored according to the stated requirements
- Free from damage, tampering, or contamination
- Reported within [Insert Number] days of delivery
All return requests require prior approval. Products sent back without authorization may not be accepted.
2. Non-Returnable Products
We cannot accept returns or issue refunds for:
- Opened, used, reconstituted, or partially used products
- Products with damaged or removed seals
- Items stored or handled improperly after delivery
- Clearance, promotional, or final-sale products
- Orders purchased for unauthorized human or veterinary use
- Products returned without prior approval
- Customer preference changes after an order has shipped
3. Damaged, Missing, or Incorrect Items
Customers must inspect their order promptly after delivery.
Any damaged, missing, or incorrect item must be reported within [Insert Number] days of the delivery date. Please provide:
- Order number
- Clear description of the issue
- Photographs of the product
- Photographs of the packaging and shipping label
After reviewing the claim, we may offer a replacement, store credit, or refund where appropriate.
4. Product Quality Concerns
Product quality concerns must be submitted with the order number, batch number, photographs, storage details, and a clear explanation of the issue.
Claims based solely on appearance, expected research outcomes, or improper handling may not qualify for a refund. Peptitek Research Peptides may request additional information before making a decision.
5. Order Cancellations
Cancellation requests should be submitted as soon as possible.
Orders may be canceled only before they have been processed, packed, or transferred to the shipping carrier. Once an order has shipped, it cannot be canceled and will be subject to the return conditions stated in this policy.
6. Return Authorization
Approved returns must be shipped to the address provided by our support team.
Customers are responsible for return shipping costs unless the return is caused by an incorrect, damaged, or defective item sent by Peptitek Research Peptides. We recommend using a trackable shipping method, as we are not responsible for returns lost during transit.
7. Refund Processing
Approved refunds will be issued to the original payment method.
Please allow approximately 5 to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on the bank or payment provider.
Original shipping charges are generally non-refundable unless the order was incorrect or damaged because of an error on our part.
8. Replacements and Store Credit
In some cases, Peptitek Research Peptides may offer a replacement or store credit instead of a monetary refund.
Replacement approval depends on product availability, claim verification, and the circumstances of the order. Store credit may be subject to an expiration period stated when it is issued.
9. Lost or Stolen Packages
If a package is delayed or lost in transit, customers should contact the shipping carrier and our support team.
Packages marked as delivered by the carrier are not automatically eligible for replacement or refund. We may assist with a carrier investigation, but approval will depend on the available tracking and delivery information.
Peptitek Research Peptides is not responsible for packages stolen after confirmed delivery.
10. Payment Disputes and Chargebacks
Customers should contact our support team before initiating a payment dispute or chargeback.
Submitting an unauthorized chargeback may result in account restrictions, order cancellation, or refusal of future service. We will provide relevant order, payment, tracking, and communication records to the payment provider when required.
11. Research Use Requirement
All products are sold strictly for laboratory research use only. Products are not intended for human or veterinary use.
Refunds will not be provided for unauthorized use, personal-use expectations, medical outcomes, or results outside the stated research purpose.
12. Contact Us
To request a return, replacement, or refund, contact:
Peptitek Research Peptides
Email: info@peptitekresearchpeptides.org
Please include your order number and supporting information so our team can review your request efficiently.